InterChange Group is a U.S.-based logistics and industrial real estate company serving the food, beverage, and pharmaceutical sectors. With nearly 2 million square feet of warehouse space, including a 600,000-square-foot cold storage facility, the company provides customized warehousing, transportation, land development, and logistics services.
Historia de éxito
InterChange Group
Warehouse Management, Warehouse Labor Management, Billing Management
InterChange Group unifies warehouse operations with Blue Yonder
La compañía
El desafío empresarial
As InterChange Group expanded its warehouse network and customer portfolio, its existing technology no longer aligned with the company’s long-term business objectives for growth. At the same time, increasing customer expectations placed greater emphasis on data governance, security, and visibility.
Additionally, disconnected warehouse operations and billing processes created high administrative overhead and limited billing efficiency. InterChange Group needed stronger governance over operational data and a platform flexible enough to support future expansion while delivering accurate, timely customer information across multiple facilities.
La solución
InterChange Group selected Blue Yonder for its superior configurability and scalability. Blue Yonder Warehouse Management (WMS), Billing Management, and Warehouse Labor Management (WLM) provide a cloud-first operational foundation across the company’s warehouse network.
Blue Yonder WMS and Billing Management have been deployed across 11 of the company's warehouses, while WLM supports two facilities with further expansion planned. The integrated environment connects warehouse execution with billing processes, giving teams a unified view of discrete warehouse activities and associated charges.
“Blue Yonder really helps us manage our operations and allows us to take our WMS data straight into Billing Management and have a unified view of our processes and changes. We're looking at what other areas of the business we can expand to in the future."
–Daniel Rittenhouse, Director of IT, InterChange Group
Building a technology foundation for growth
InterChange Group’s leadership identified scalability as one of its most significant business priorities. Rather than implementing technology that would require extensive customization with every operational change, the company sought a configurable solution that could evolve alongside warehouse operations. Supporting customer-specific workflows while maintaining consistency became a key requirement during the software selection process.
“We needed to have a solution that would scale with us and meet the needs of the business as they changed, and be configured in a way that allowed us to drive trust with our customers,” said Rittenhouse.
Blue Yonder WMS’ flexibility has enabled InterChange Group to align its warehouse processes with customer-specific requirements, while maintaining a common technology framework across its facilities.
Centralized data across operations
InterChange Group needed to gain a birds-eye-view of to its data and ensure its insights remained accurate, accessible, and protected. Blue Yonder supports these objectives by centralizing information within a unified solution. By connecting warehouse activity, inventory movement, and billing information, leaders can work from one consistent set of data rather than piecing together information from disconnected systems. This centralized approach gives InterChange Group a stronger foundation for informed decision-making.
Connecting warehouse execution with billing
InterChange Group’s previous billing system frequently required additional administrative coordination. By connecting Blue Yonder WMS with Billing Management, warehouse activity now flows directly into billing, creating a unified operational environment that reduces manual effort and improves consistency. Transactions recorded within WMS become available inside Billing Management, allowing warehouse activity and customer charges to remain synchronized. This integration also improves customer transparency. Access to consistent billing information supports stronger customer relationships, simplified invoice generation, and greater precision within the billing process.
Creating visibility into workforce performance
With Blue Yonder WLM, InterChange Group has gained clear insights into labor performance across shifts and its facilities. Managers have gained visibility into workforce productivity while identifying operational trends that support continuous improvement. Instead of relying upon limited observations or manual reporting, warehouse leadership can evaluate performance using structured labor information generated directly from warehouse activity.
“What excites me the most about Blue Yonder is that there are endless opportunities to increase our efficiency in other areas of the business and we can unlock new ways of getting work done for our teams,” said Rittenhouse.
With its Blue Yonder solutions continuing to show value, InterChange Group is building upon a scalable digital foundation designed to support operational excellence, customer service, and long-term business growth.
Related success stories
Arcadia Cold deseaba establecerse rápidamente como líder en el competitivo mundo de la logística a temperatura controlada. Con la ayuda de Blue Yonder, el socio de implementación Netlogistik y Snowflake, el proveedor de servicios logísticos (LSP) con sede en Atlanta ha iniciado “La Nueva Era de la Cadena de Frío” que opera con procesos digitales y tecnología avanzada en toda su cadena de suministro. Las soluciones líderes de Blue Yonder en gestión de almacenes, gestión de mano de obra de almacén y gestión de transporte han ayudado a Arcadia Cold a obtener visibilidad en tiempo real, mejorar la eficiencia, y construir resiliencia y sostenibilidad en sus operaciones desde el principio.
Atlanta Bonded Warehouse (ABW), un proveedor externo de almacenes de propiedad familiar, ha brindado servicios públicos y por contrato de distribución de temperatura controlada para alimentos por más de 60 años. El sistema de gestión de almacenes (WMS) de Blue Yonder les ha ayudado a aumentar la eficiencia dentro del almacén, dándoles la capacidad de hacer mediciones individuales del personal y brindar a sus clientes confianza en sus servicios.
Hachette UK Distribution provides leading-edge fulfilment and warehousing services to over 30 book publishers across the UK. It chose to replace its two legacy distribution centers with a purpose-built, automated super site where it deployed Blue Yonder WMS, using the expert services of Blue Yonder partner ModernLogic. Hatchette saw a 30% increase in volumes at its new site and the WMS now handles around 140,000 SKUs, about 80 million items a year.
Penske utiliza la gestión de patios de Blue Yonder y Panasonic Edge para transformar sus flujos de trabajo de gestión de almacenes y patios.
